Returns and Refunds Policy

This policy applies to purchases from TechBay within the territory of Qatar only.

Return windows

• Refund — within 3 days of delivery. The product must be returned in brand-new condition with the box unopened.
• Exchange or replacement — within 7 days of delivery. The product must be returned in brand-new condition with the box unopened.

Once a product has been opened or used, it is no longer eligible for refund or exchange under this policy. Faults that appear after opening are handled under the manufacturer’s warranty rather than under this returns policy.

What can be returned

A product is returnable if it arrives physically damaged, has missing parts or accessories, is defective, or is different from its description on the product page.

Products marked “non-returnable” on the product detail page cannot be returned. Products sold as combos or sets cannot be returned or exchanged individually.

Returns are not accepted for change of mind — for example, ordering the wrong model, the wrong colour, or the wrong product.

Condition on return

A return will be processed only if:

• the product was not damaged while in your possession;
• the product is the same one that was shipped to you;
• the product is returned in its original condition, with the manufacturer’s box, user manual, warranty card, manufacturer label showing the model and part number, and all accessories included.

Damaged on delivery

Before accepting delivery, please check that the packaging is not damaged or tampered with. If it is, refuse the delivery. We will refund any order refused for this reason. If you choose to accept a damaged package, you do so at your own risk.

How a return is processed

Returns are collected from you, or may be brought to either of our branches at West Bay or Tawar Mall. Every return is checked before a refund or exchange is issued.

• A product may be rejected if it does not meet the conditions above.
• An exchange depends on the replacement being available. If it is not, the amount paid will be refunded.
• If the replacement product costs less than the amount you originally paid, the difference will be refunded to you.
• We may ask for information or documents to verify your order before issuing a refund.
• We may charge for the cost of delivery and collection on a return.

Contact

To raise a return, contact TechBay on +974 7049 5700 or at techbaywestbay@gmail.com with your order details.

TechBay is the trading name of Tech Bay Trading and Services, West Bay Petrol Station, Onaiza Street, Doha, Qatar.