Privacy Policy

This policy explains what personal information TechBay collects when you visit or buy from techbayqatar.com, why we collect it, who we share it with, and what you can ask us to do with it.

techbayqatar.com is operated by Tech Bay Trading and Services, West Bay Petrol Station, Onaiza Street, Doha, Qatar. We are the data controller for the information described here.

What we collect

• Contact and delivery details — your name, email address, phone number and delivery address.
• Order information — what you bought, when, the amount, and the delivery and payment status.
• Account information — if you create an account, your login details and saved addresses.
• Technical information — your IP address, device and browser type, language, and the pages you view on the site.
• Messages — what you send us by email, WhatsApp, or through the site, and our replies.
• Reviews — the name and content you submit if you leave a product review.

Payment details

We do not see or store your full card number, expiry date or security code. Card payments are processed through Shopify’s checkout and the payment provider, which handle card data under the PCI DSS standard. We receive confirmation that a payment succeeded, the amount, and the last digits of the card for reconciliation.

Why we collect it

• to take, fulfil and deliver your order, and to contact you about it;
• to process returns, exchanges, refunds and warranty claims;
• to provide customer support;
• to keep the site secure and prevent fraud;
• to understand how the site is used so we can improve it;
• to send you offers and product news, if you have opted in;
• to meet our legal and tax obligations.

Who we share it with

We do not sell your personal information. We share it only with parties who need it to run the business:

• Shopify, which hosts this store and processes orders and payments;
• delivery partners, where an order is delivered by a courier rather than by our own vehicles — they receive your name, address and phone number only;
• analytics and advertising services, including Google, Meta, Snapchat and Microsoft, which receive information about how the site is used through cookies and similar technologies;
• service providers that operate features of the store, such as reviews, messaging and customer support tools;
• authorities, where we are required to disclose information by law.

If the business is sold or merged, customer information may transfer to the new owner as part of that transaction.

Cookies and site measurement

The site uses cookies and similar technologies to keep your cart and session working, remember your preferences, measure how the site is used, and support advertising on platforms such as Google, Meta and Snapchat. Some of these tools record how visitors move through pages so we can find and fix problems.

You can block or delete cookies in your browser settings. Essential cookies are needed for the cart and checkout to work, so blocking them will stop you from ordering.

How long we keep it

We keep order records for as long as we need them for warranty, returns, accounting and legal purposes. Account information is kept while your account is open. Marketing contact details are kept until you unsubscribe.

Your rights

Under Qatar’s Personal Data Privacy Protection Law you may ask us to:

• tell you what personal information we hold about you;
• correct information that is wrong or incomplete;
• delete information we no longer need to keep;
• stop using your information for direct marketing;
• withdraw consent you have given, without affecting anything done before you withdrew it.

To make a request, contact us using the details below. We may ask you to confirm your identity before we act on it.

Marketing

We only send marketing messages to people who have opted in. Every marketing message includes a way to unsubscribe, and you can also ask us to stop at any time. Messages about an order you have placed are not marketing and are sent regardless.

Security

We take reasonable steps to protect your information, and payments and checkout run over encrypted connections. No system is completely secure, but if a breach affects your personal information we will act on it and notify you where we are required to.

Children

This site is not intended for children, and we do not knowingly collect information from them.

Changes

We may update this policy. The version published on this page is the one that applies.

Contact

Tech Bay Trading and Services
West Bay Petrol Station, Onaiza Street, Doha, Qatar
Phone: +974 7049 5700
Email: techbaywestbay@gmail.com